Contact
Frequently Asked Questions
Orders & Purchases
How do I place an order with The Office Furniture?
How do I place an order with The Office Furniture?
You can easily place your order through our user-friendly website by browsing our catalog, adding items to your cart, and proceeding to checkout. For personalized assistance or custom orders, contact our sales team directly via email at info@theofficefurniture.com.au or call us at 1800 315 165. We'll guide you through the process to ensure everything meets your needs.
You can easily place your order through our user-friendly website by browsing our catalog, adding items to your cart, and proceeding to checkout. For personalized assistance or custom orders, contact our sales team directly via email at info@theofficefurniture.com.au or call us at 1800 315 165. We'll guide you through the process to ensure everything meets your needs.
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What payment methods do you accept?
What payment methods do you accept?
We offer a variety of secure payment options to suit your convenience, including all major credit cards, PayPal, invoice arrangements (which can be discussed with our team), and flexible plans like Afterpay and Zip. This allows you to choose the method that best fits your budget and timeline.
We offer a variety of secure payment options to suit your convenience, including all major credit cards, PayPal, invoice arrangements (which can be discussed with our team), and flexible plans like Afterpay and Zip. This allows you to choose the method that best fits your budget and timeline.
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What should I do if I need to modify or cancel an order after placing it?
What should I do if I need to modify or cancel an order after placing it?
If you need to make changes or cancel, contact our support team at info@theofficefurniture.com.au as soon as possible with your order details. We'll review the status and assist where feasible, though please note that orders in processing or with custom elements may have limitations to ensure efficiency.
If you need to make changes or cancel, contact our support team at info@theofficefurniture.com.au as soon as possible with your order details. We'll review the status and assist where feasible, though please note that orders in processing or with custom elements may have limitations to ensure efficiency.
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What is your returns policy?
What is your returns policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original condition. For detailed instructions, please refer to our return policy or contact our support team.
We accept returns within 30 days of delivery, provided the items are unused and in their original condition. For detailed instructions, please refer to our return policy or contact our support team.
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How do I handle a damaged or incorrect item upon arrival?
How do I handle a damaged or incorrect item upon arrival?
In the unlikely event your order arrives damaged, faulty, or incorrect, please contact us at info@theofficefurniture.com.au within 5 business days of delivery. Provide your order details, photos, and a description—keep the item unassembled for assessment. We'll promptly investigate and resolve the issue through repair, replacement, or another suitable solution to get things right.
In the unlikely event your order arrives damaged, faulty, or incorrect, please contact us at info@theofficefurniture.com.au within 5 business days of delivery. Provide your order details, photos, and a description—keep the item unassembled for assessment. We'll promptly investigate and resolve the issue through repair, replacement, or another suitable solution to get things right.
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Can I exchange an item if it doesn't meet my expectations?
Can I exchange an item if it doesn't meet my expectations?
While we don't offer standard exchanges to maintain affordability, we're committed to your satisfaction. If an item arrives not as described, reach out to our support team with details, and we'll work with you on potential resolutions like adjustments or alternatives, backed by our quality assurances and warranties.
While we don't offer standard exchanges to maintain affordability, we're committed to your satisfaction. If an item arrives not as described, reach out to our support team with details, and we'll work with you on potential resolutions like adjustments or alternatives, backed by our quality assurances and warranties.
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How long does it take to process a refund for eligible issues?
How long does it take to process a refund for eligible issues?
For verified cases such as damages or errors, once we've confirmed the details and any necessary returns, refunds are processed within 5-7 business days. We aim to handle these efficiently to minimize disruption, and you'll receive updates throughout the process.
For verified cases such as damages or errors, once we've confirmed the details and any necessary returns, refunds are processed within 5-7 business days. We aim to handle these efficiently to minimize disruption, and you'll receive updates throughout the process.
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How long does shipping take for my order?
How long does shipping take for my order?
Most orders are shipped within 3-10 business days after confirmation, depending on item availability and customization. We use our nationwide logistics network for reliable delivery, and you'll receive an email with tracking information as soon as your order is dispatched.
Most orders are shipped within 3-10 business days after confirmation, depending on item availability and customization. We use our nationwide logistics network for reliable delivery, and you'll receive an email with tracking information as soon as your order is dispatched.
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Do you ship to all areas in Australia, including remote locations?
Do you ship to all areas in Australia, including remote locations?
Upon dispatch, you'll get an email with detailed tracking information, including a link to monitor your shipment's progress in real-time. If you have any questions or need updates, our support team is available at 1300 123 456 to assist.
Upon dispatch, you'll get an email with detailed tracking information, including a link to monitor your shipment's progress in real-time. If you have any questions or need updates, our support team is available at 1300 123 456 to assist.
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What are the shipping costs, and are there options for express delivery?
What are the shipping costs, and are there options for express delivery?
Shipping fees are calculated at checkout based on your location, order size, and weight, with transparency upfront. For faster needs, express options are available where feasible—select them during checkout or contact us for details, and we'll prioritize to meet your timeline.
Shipping fees are calculated at checkout based on your location, order size, and weight, with transparency upfront. For faster needs, express options are available where feasible—select them during checkout or contact us for details, and we'll prioritize to meet your timeline.
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